I don’t usually eat food because of all the additives, but my doctor has told me it’s really very important to eat because it keeps your strength up. So this morning I went to the supermarket. It took absolutely ages to find anything which wouldn’t poison me (honestly you would think food was MADE of chemicals! Why can’t the scientists stick to their science without messing about with our food as well?? Are they never happy?) but I found some things in the end. Mostly celery that had been flown in from Tonga, but obviously some chocolate too. And OK! Magazine because I need to keep up with what’s happening in the world. And a book called ‘Using The Power of Crystals to Change Your Star-Sign’ which, get this, was on a special half-price offer that was due to end the VERY NEXT DAY after I just happened to go shopping!
So I went to pay but it had all changed. The usual tills had all gone and there were just these rows of things like a cross between a petrol pump and a cash machine, with flashing lights on top like the ones you get on those golf buggy things you see whizzing about at airports. Not a check-out girl in sight, just a few old ladies with their tins of cat food and Spam and rice pudding, each peering at a machine and stabbing uncertainly at the little keypad with her bony fingers, wondering what to do next.
There was a notice on the wall which said something like:
‘It is with the greatest of regret that we have unfortunately decided to sack all our cashiers in order to facilitate an enhanced retail experience for our customers instore. If you require assistance using our new self-service tills, please do not hesitate to consult one of our cashiers.’
And all the machines were talking as if they were alive. They only had a few things to say but they kept on saying them, just like actual people. They all sounded exactly alike too – the same sort of voice as the one on my ‘Truth – You Decide’ CD – like a bored but kindly woman being firm with a 5-year-old while pretending not to be bored.
I don’t usually like machinery of any kind but I must say I found the woman’s voice sort of hypnotic and I felt drawn towards the nearest till that wasn’t already speaking to someone. It was very like being at a drinks party with a lot of quite boring people you don’t know – but with shopping.
My till was flashing its green light encouragingly and things started off fairly well, except that it wanted to know if I was using my own bag. I mean as an ice-breaker that was a bit rude, I thought, and I said of course it was my own bag. Now you’re probably going to think I’m stupid, but it was only when it ignored me and asked me the same thing again that I realised it didn’t listen. It just said things and wouldn’t stop until you did what it wanted. This was obviously what was foxing the old ladies trying to swipe their Spam, because they were used to using the same technique. And if you didn’t do what it wanted after it had asked you about 3 times, it said ‘Please wait for assistance’ in quite a patronising way (I thought), and changed its green light to red. Very embarrassing, because everyone could see your light was red and you just had to stand there like an idiot, with all the people whose lights were green secretly sneering at you.
Well I sort of got the hang of it after a while, and I stopped taking offence at the woman in the till’s tone of voice after I decided that she was only trying to be kind even if she sounded strict. Also my light hadn’t even gone red once and I thought I was going to get away with it, so I suppose I became over-confident and slapdash as I swiped the last of the celery. Anyway my till suddenly went beep, the light went red and the woman out of the blue said ‘Unexpected item in the bagging area’.
I didn’t know what she meant but it sounded serious so I tried pressing all the buttons, but she just said the same thing again and her mood seemed darker somehow. And people were looking. They should have a button on there that says ‘What are you talking about? What’s a bagging area and what for pity’s sake were your expectations and how did you arrive at them?’ but of course there isn’t one. In fact you’re pretty much limited to ‘Yes’ and ‘No’, the ‘No’ button being much smaller and obviously frowned upon.
Luckily this man with loads of spots on his face turned up just then. He had a badge which said ‘Malcolm – Instore Financial Reconciliation Facilitator (Shift 3)’ on it. He fished out a stray bit of celery from behind where my bag was, then sniggered and waved his badge near the machine, which immediately cheered up, turned its light green again and asked me in a rather suggestive voice to insert my card. You could tell Malcolm liked the power.
On the way home I started having deep thoughts. I think my mind had been stimulated by some of the points the self-service till had made during our one-sided conversation, and I found myself sympathising with the machine a bit more now that it was all over. I mean – none of us wants an unexpected item in our bagging area, do we?
Then I started thinking that the woman was like God in a way, and all the tills were like priests or vicars? Like there’s only one voice in all the tills and it’s her voice. And the tills keep on saying the same things over and over again but at different times because each till is an individual repeating her message to different people. And there’s no point in the tills listening to anything the people say back to them because nothing they can say can change the message. The people can only get what they need by doing what the till wants and then the till tells them something else to do, otherwise it just repeats what it said before. But every now and then an atheist comes along disguised as a proper customer and gives the till an unexpected item in its bagging area. When that happens the confused till has to stop and wait for Malcolm the bishop to come along and put everyone back on the right path…
I forgot to say, there was a special offer on vodka too.